The Registrar-General/Chief Executive Officer of the Corporate Affairs Commission (CAC), Hussaini Ishaq Magaji, SAN, has issued a stern warning to the Commission’s software service provider, demanding immediate improvements in performance or termination of contract.
Magaji gave the directive during an emergency meeting held on Thursday in Abuja, convened to address the increasing complaints from customers over persistent glitches and delays on the Commission’s online registration portal.
The closed-door meeting, which lasted over three hours, saw the CAC boss express deep dissatisfaction with what he described as “unacceptable inefficiency” that has hindered the Commission’s otherwise strong record of timely and effective service delivery.
“The era of excuses is over,” Magaji declared firmly. “It’s either performance or exit.”
He noted that the continued malfunctioning of the portal was damaging the Commission’s credibility and frustrating entrepreneurs who rely on CAC’s services for business registration and compliance.
Sharing the frustrations of customers, Magaji insisted that Nigerians deserve seamless and effortless digital transactions, stressing that the Commission would no longer tolerate delays or excuses from its technical partners.
To that effect, he announced the rollout of strict performance benchmarks and a firm ultimatum to ensure the full stabilisation of the CAC portal without further delay.
Industry observers say the move underscores the Commission’s renewed determination to uphold efficiency, accountability, and customer satisfaction in its digital operations.
The Registrar-General reaffirmed the Commission’s commitment to delivering top-tier service standards, adding that those unable to meet expectations would be swiftly replaced.
